Green Clean Innovations, Inc.
62 Portland Rd., Suite #7
Kennebunk, ME 04043

Phone: 207-613-5880
Email: info@greencleaninnovations.com
Website: greencleaninnovations.com

1. Introduction

These Terms and Conditions (“Terms”) govern cleaning services provided by Green Clean Innovations, Inc. (“Green Clean Innovations,” “Company,” “we,” “us,” or “our”). By booking, authorizing, or continuing to use our services, the client (“Client,” “you,” or “your”) acknowledges and agrees to these Terms.

2. Services Provided

Green Clean Innovations provides residential and commercial cleaning services, including recurring maintenance cleaning, deep cleaning, move-in/move-out cleaning, office and commercial cleaning, post-construction cleaning, and approved specialty or add-on services.

The specific scope of each service is based on the service selected, estimate, walkthrough, work order, job notes, or other written communication from Green Clean Innovations.

Services outside the approved scope may require additional time and charges and must be authorized through the Green Clean Innovations office.

3. Booking & Scheduling

Appointments must be scheduled through Green Clean Innovations and are subject to availability.

Appointment times are estimated arrival windows unless otherwise specifically stated. Circumstances such as traffic, weather, staffing, or the condition of earlier jobs may occasionally affect arrival times.

Green Clean Innovations reserves the right to adjust, reschedule, or cancel appointments when necessary due to staffing, weather, emergencies, safety concerns, or other unforeseen circumstances.

4. Cancellation, Skipping & Access Policy

We understand that life happens. To maintain fairness to both our clients and employees, we distinguish between unavoidable cancellations and voluntary skips.

Cancellations

A cancellation is an involuntary inability to proceed with a scheduled cleaning because of illness, emergency, severe weather, or another circumstance reasonably outside the client’s control.

No penalty will generally be charged for an unavoidable cancellation when at least 24 hours’ notice is provided. Same-day emergencies should be communicated to the office as soon as possible.

Repeated cancellations may require adjustments to the client’s recurring schedule.

Voluntary Skips

A skip is a voluntary decision to postpone or decline a scheduled service because of vacation, schedule changes, personal preference, or similar circumstances.

Recurring clients may use one complimentary skip per fiscal quarter when at least 48 hours’ notice is provided.

Additional skips within the quarter, or skips made with less than 48 hours’ notice, may result in a 25% fee added to the following cleaning because additional time and labor are typically required after an extended gap in service.

Repeated skipping may result in pricing adjustments, a change in service frequency, or loss of a reserved recurring appointment.

Access / Lockouts

Clients are responsible for ensuring that our team can reliably access the property at the scheduled service time.

If our team cannot gain entry within 15 minutes because of locked doors, incorrect codes, alarms, unavailable clients, or other access issues, the appointment may be treated as a late cancellation or lockout and a fee up to the full scheduled service cost may apply.

Keys, Codes & Access Changes

All keys, lockbox information, keypad or garage codes, alarm codes, and access changes must be provided directly to the Green Clean Innovations office.

Clients should not provide keys, codes, or updated access instructions directly to individual cleaning technicians.

Green Clean Innovations is not responsible for access issues resulting from information that was provided to an individual technician but not communicated to the office.

5. Annual Deep Cleaning Requirement

Recurring residential clients are required to complete at least one Deep Cleaning service per calendar year unless otherwise approved by Green Clean Innovations.

Routine maintenance cleaning is designed to maintain a reasonably established level of cleanliness and is not intended to continuously address accumulated buildup or areas requiring deep-cleaning-level labor.

Failure to complete a recommended annual deep cleaning may result in additional charges, a revised service plan, or suspension of recurring service.

6. Seasonal Clients & Schedule Holds

Seasonal clients who pause service for an extended period are not guaranteed their previous appointment upon return.

Clients wishing to retain a recurring schedule during an extended absence may be required to maintain an approved service frequency or participate in an available schedule-hold arrangement.

Please contact the office before an extended seasonal absence to discuss available options.

7. Liability, Damage & Pre-Existing Conditions

Green Clean Innovations is insured and takes reasonable care while working in client properties.

Clients are responsible for notifying us of fragile, damaged, unstable, unusually valuable, or irreplaceable items before service.

Green Clean Innovations is not responsible for pre-existing damage, normal wear and tear, improperly installed or secured items, unstable furniture or fixtures, previously repaired or weakened items, or damage resulting from conditions that were not reasonably apparent to our technicians.

Damage believed to have occurred during service must be reported to the office within 24 hours whenever reasonably possible so that the circumstances can be evaluated promptly.

Green Clean Innovations is not responsible for allergic reactions, sensitivities, or other concerns relating to cleaning products when those sensitivities were not disclosed to us before service.

8. Missing Property & Valuables

Clients are responsible for securing cash, jewelry, medications, firearms, collectibles, financial documents, and other valuable or irreplaceable property prior to service.

Missing property should be reported to the Green Clean Innovations office as soon as reasonably possible. The presence of Green Clean Innovations personnel in a property does not, by itself, establish responsibility for a missing item.

Suspected theft may require a police report and will be reviewed based on available service records, documentation, and other relevant information. Green Clean Innovations will cooperate with law enforcement and our insurance carrier when appropriate.

Green Clean Innovations is not responsible for lost, misplaced, or missing property when responsibility cannot reasonably be established.

9. Safe Working Conditions & Right to Refuse Service

Clients are responsible for providing a reasonably safe working environment for our team.

Green Clean Innovations may refuse, discontinue, or modify service when conditions present a health, safety, harassment, or security concern. This may include, but is not limited to:

• Aggressive or threatening people or animals;

• Unsafe temperatures or environmental conditions;

• Exposed electrical hazards;

• Unstable flooring, stairs, railings, or structures;

• Active construction or unsafe contractor activity;

• Unsecured weapons;

• Severe pest infestations;

• Excessive clutter or hoarding conditions;

• Smoke or other hazardous airborne conditions;

• Biohazardous or contaminated materials; or

• Abusive, threatening, discriminatory, sexually inappropriate, or otherwise unsafe behavior toward our employees.

If unsafe conditions are discovered after arrival, our team may leave the property and applicable service, cancellation, trip, or reserved-time charges may still apply.

Green Clean Innovations reserves the right to refuse or discontinue service when necessary to protect our employees, clients, or company.

10. Pets

Clients should notify the office of pets in the home and secure any animal that may interfere with cleaning or create a safety concern.

Green Clean Innovations may decline to enter or continue working around an animal that displays aggressive, unpredictable, or unsafe behavior.

Although our team will exercise reasonable care, Green Clean Innovations is not responsible for pets escaping, becoming stressed, hiding, or otherwise reacting to the cleaning process when the animal has not been appropriately secured.

11. Accessibility, Furniture & Client Belongings

Our technicians clean areas that are reasonably and safely accessible.

Employees are not required to move heavy furniture, appliances, electronics, overloaded shelving, excessive belongings, or other items that cannot be safely moved within our normal cleaning procedures.

Areas blocked by furniture, clutter, personal belongings, construction materials, or other obstructions may be cleaned around rather than underneath or behind.

An inaccessible area is not considered a missed area under our Satisfaction Guarantee.

Employees may reposition reasonably movable items as necessary to clean and will make reasonable efforts to return those items to their original locations.

12. Additional Services & Changes to Scope

The scheduled price applies to the agreed-upon service and scope.

Requests for additional rooms, laundry, linens, appliance interiors, cabinet interiors, organizing, windows, specialty treatment, or other work outside the scheduled scope may require additional time and charges.

Clients should request service changes through the Green Clean Innovations office rather than directly from an individual technician.

Our technicians are not authorized to permanently change pricing, frequency, service scope, or scheduled labor time without office approval.

Green Clean Innovations may decline same-day additions when staffing or scheduling does not permit sufficient time.

13. Other Contractors, Occupants & Re-Soiling

For the best results, cleaning areas should be reasonably available to our team while service is being performed.

Green Clean Innovations is not responsible for areas that are disturbed, damaged, re-soiled, or made inaccessible by clients, children, pets, guests, contractors, movers, caregivers, maintenance personnel, construction workers, or other individuals before, during, or after our service.

If other work taking place at the property prevents completion of the scheduled scope or materially interferes with cleaning, Green Clean Innovations may modify or discontinue the service, and the scheduled charge may still apply based on time and resources reserved.

14. Utilities, Equipment & Maximum Reach

Clients must provide working running water, electricity, and reasonable indoor conditions necessary to perform the scheduled cleaning unless alternative arrangements have been approved in advance.

For safety and insurance purposes, employees will use only approved equipment and safe working methods.

Employees are not required to stand on furniture, counters, appliances, unstable surfaces, or client-provided equipment in order to reach an area.

Areas that cannot safely be reached using approved equipment may be excluded from service and will not be considered missed areas.

15. Service Documentation & Photographs

Green Clean Innovations may document work performed through job notes and photographs when reasonably necessary for quality control, training, service verification, documentation of pre-existing conditions, safety concerns, damage claims, or complaint resolution.

Such documentation is intended for legitimate business purposes and will be handled in accordance with our privacy practices.

Photographs identifying a client’s private home, belongings, or personal information will not be used publicly for marketing purposes without appropriate permission.

16. Deposits

A deposit of up to 50% may be required when booking an initial deep clean, one-time service, move-in/move-out clean, post-construction clean, or other qualifying service.

Deposit requirements may vary based on the size or nature of the job, service location, scheduling demand, customized requests, or other relevant circumstances.

Deposits are applied toward the scheduled service cost.

Unless otherwise stated in writing, deposits are non-refundable when a client cancels the reserved service because staffing and schedule capacity have been allocated for the appointment.

Any different deposit requirements will be communicated at the time of booking.

17. Payment Authorization, Declined Payments & Past-Due Accounts

Clients are required to maintain a valid payment method on file, which may include a credit card, debit card, or ACH payment method where available.

By authorizing services, the client authorizes Green Clean Innovations to process payment for completed services and other agreed-upon charges in accordance with these Terms.

Payment is generally processed following completion of each service.

If a payment is declined, returned, disputed, or otherwise unsuccessful, the client is responsible for providing a valid payment method and bringing the account current promptly.

If payment is not received within 5 calendar days of the original payment attempt, Green Clean Innovations may suspend all future services until the outstanding balance is paid in full.

Accounts remaining unpaid for more than 10 calendar days may be subject to reasonable late or returned-payment fees where permitted by law and may lose their reserved recurring appointment.

Accounts that remain unpaid for more than 30 calendar days may be referred for collection, and the client may be responsible for legally recoverable collection costs, fees, and other amounts permitted by law.

Green Clean Innovations reserves the right to require advance payment or a different payment method for future services when a client has a history of declined, returned, disputed, or late payments.

18. Price Adjustments & Re-Quotes

Pricing is based on the conditions, size, occupancy, service scope, frequency, and anticipated labor requirements known when the service is quoted.

Green Clean Innovations reserves the right to adjust pricing or recommend a new service plan when conditions materially change.

Examples include:

• Increased occupancy;

• Additional pets;

• Changes from seasonal to full-time occupancy;

• Additional serviceable space;

• Increased buildup or cleaning requirements;

• Changes in the requested scope; or

• A consistent increase in the time required to complete the service.

Clients will be notified of recurring pricing changes before the adjusted price takes effect. Continued service after notification constitutes acceptance of the updated rate unless otherwise agreed.

19. Service Discontinuation

Clients wishing to discontinue recurring service are asked to provide notice at least one scheduled cleaning in advance.

Failure to provide the required notice may result in a cancellation charge up to the cost of one scheduled cleaning when labor and schedule capacity were reserved based on the recurring agreement.

Green Clean Innovations also reserves the right to discontinue a client relationship because of nonpayment, repeated cancellations or skips, unsafe conditions, inappropriate conduct, inability to meet service expectations, operational limitations, or other legitimate business reasons.

20. Satisfaction Guarantee & Complaints

If you are dissatisfied with your cleaning, please notify the Green Clean Innovations office within 24 hours of service and provide reasonable details regarding the areas of concern.

When appropriate, Green Clean Innovations may offer a complimentary corrective cleaning of the affected area rather than a refund.

Any corrective service must relate directly to the original scope of work and the condition present when the original cleaning was completed.

Concerns reported after the 24-hour notification period, inaccessible areas, excluded services, or areas that have been used, disturbed, or re-soiled after cleaning may not qualify under the guarantee.

Refunds are not provided in place of an approved corrective service unless expressly authorized by Green Clean Innovations.

21. Deep Cleaning Disclaimer

A Deep Cleaning provides a thorough initial service but does not guarantee complete restoration of every surface in a single visit.

Homes with significant buildup, long-term neglect, staining, mineral deposits, pet residue, damaged finishes, or other challenging conditions may require multiple services, specialty treatment, restoration, repair, or replacement.

By booking a Deep Cleaning, clients acknowledge that Green Clean Innovations will make reasonable efforts within the scheduled scope but cannot guarantee that every surface will be restored to a like-new condition.

Recurring maintenance allows us to build upon the initial Deep Cleaning and maintain the property over time.

22. Stains, Buildup & Surface Results

Green Clean Innovations will make reasonable efforts to improve stains, buildup, discoloration, mineral deposits, soap residue, and similar surface conditions; however, complete removal cannot be guaranteed.

Some discoloration or staining may be permanent or may result from age, wear, damaged finishes, mineral composition, improper prior cleaning products, or conditions requiring professional restoration rather than cleaning.

Our employees will not continue a treatment when doing so could reasonably damage the surface.

Green Clean Innovations is not responsible for permanent conditions that cannot safely be corrected through normal cleaning methods.

23. Bio-hazardous Materials & Contamination

For the safety of our employees and clients, Green Clean Innovations does not clean, remove, handle, or remediate bio-hazardous or hazardous materials, including but not limited to:

• Human or animal feces;

• Rodent droppings;

• Human or animal urine;

• Blood or bodily fluids;

• Animal reproductive discharge;

• Vomit;

• Mold or suspected mold contamination outside any specifically approved limited service;

• Deceased animals or accumulated animal waste;

• Hoarding-related biohazards;

• Needles, sharps, or medical waste; or

• Hazardous, infectious, toxic, or regulated substances.

These conditions may require an appropriately qualified remediation, pest-control, mold-remediation, medical-waste, or other specialty professional before routine cleaning can be performed.

If hazardous or contaminated conditions are discovered upon arrival or during service, Green Clean Innovations may refuse service, stop work, leave the property, or clean only unaffected portions of the property.

The client may remain responsible for the scheduled service cost or applicable trip, cancellation, labor, or reserved-time charges.

Green Clean Innovations reserves the right to determine whether conditions present a health or safety concern for our employees.

24. No Solicitation / Direct Hiring of Employees

Our employees are an important part of Green Clean Innovations, and substantial resources are invested in recruiting, screening, training, scheduling, supervising, and retaining our team.

Clients agree not to directly hire, solicit for employment, or privately engage a Green Clean Innovations employee or contractor to provide competing cleaning services outside Green Clean Innovations during the client relationship or for twelve (12) months following the end of service.

If a client wishes to directly employ or engage a Green Clean Innovations team member, the client must first contact Green Clean Innovations regarding any applicable placement or recruitment fee.

Unauthorized direct hiring may result in termination of services and enforcement of any lawful contractual remedies available to Green Clean Innovations.

25. Communication With Employees

All scheduling, access, service changes, complaints, pricing questions, additional-service requests, and other business communications must be directed through the Green Clean Innovations office.

Clients should not exchange or use personal phone numbers, personal email addresses, private messaging applications, or social media accounts with individual cleaning technicians for service-related communication.

This policy protects client information, maintains accurate service records, and ensures that instructions remain available when another technician needs to service the property.

Repeated non-compliance may result in service suspension or termination.

26. Email Communications

Clients will receive service-related electronic communications necessary to administer their account, including appointment confirmations, reminders, schedule changes, invoices or receipts, policy notices, and other important service information.

Clients may also receive occasional promotional or informational emails from Green Clean Innovations where permitted.

Marketing emails may be unsubscribed from at any time using the unsubscribe option included in the communication.

Opting out of marketing messages does not prevent Green Clean Innovations from sending essential transactional or service-related communications.

27. SMS / Text Messaging Terms

By opting into SMS communications from Green Clean Innovations, you agree to receive text messages relating to services, appointments, scheduling, customer support, account updates, and promotional communications where applicable.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. A final confirmation message may be sent confirming your opt-out.

For assistance, reply HELP or contact Green Clean Innovations at 207-613-5880 or info@greencleaninnovations.com.

Consent to receive promotional SMS messages is not a condition of purchasing services.

28. Changes to These Terms

Green Clean Innovations may update these Terms periodically to reflect changes in our services, policies, business practices, or legal requirements.

Updated Terms will be made available through our website or other reasonable means.

For recurring clients, continued use of Green Clean Innovations services after notice of updated Terms constitutes acceptance of the revised Terms to the extent permitted by law.

29. Contact Information

Questions, concerns, service changes, damage reports, missing-property reports, payment concerns, or other matters relating to these Terms should be directed to:

Green Clean Innovations, Inc.
62 Portland Rd., Suite #7
Kennebunk, ME 04043

Phone: 207-613-5880
Email: info@greencleaninnovations.com
Website: greencleaninnovations.com

By booking, authorizing, or continuing to use Green Clean Innovations services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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