TERMS & CONDITIONS

​Company Name:

Green Clean Innovations 


 

Company Address:

62 Portland Rd, Kennebunk, ME. 04043


 

Phone:

207-613-5880


 

Email:

greencleaninnovation@gmail.com


info@greencleaninnovations.com

 

Website:

https://greencleaninnovations.com

 

1. Introduction

These Terms and Conditions (“Terms”) govern the use of cleaning services provided by Green Clean innovations (“Company,” “we,” “us,” or “our”). By booking or using our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

 

2. Services Provided

We provide residential and/or commercial cleaning services including, but not limited to:

• Standard cleaning

• Deep cleaning

• Move-in/move-out cleaning

• Office cleaning

• Specialty cleaning (e.g., post-construction)

All services requested will be confirmed via a written or digital agreement, invoice, or email.

 

3. Booking and Scheduling

• Appointments must be scheduled in advance via phone, email, or through our website.

• A confirmation will be sent upon successful booking.

• Service availability is subject to change based on demand and staff availability.

• We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.

 

4. Cancellation & Skipping Policy

We understand that life happens. To maintain fairness and efficiency for all clients and our team, we differentiate between Cancellations (uncontrollable events) and Skips (optional changes).

 

Definitions:

• Cancellation – A cancellation is defined as the involuntary inability to proceed with a scheduled cleaning due to unforeseen or unavoidable circumstances, such as illness, medical emergencies, family emergencies, severe weather, or other similar events beyond the client’s control.

• Skipping – A skip is defined as a voluntary choice to delay or opt out of a scheduled cleaning due to controllable factors, such as being on vacation, not wanting cleaners in the home, schedule changes, or personal preferences.

 

Policy Guidelines

A. Cancellations (Uncontrollable Events)

• No penalty will be charged for a cancellation due to an emergency or uncontrollable event if notice is provided at least 24 hours in advance.

• If a same-day cancellation is necessary due to an emergency, we request a courtesy notice as soon as possible.

• Repeated cancellations, even for valid reasons, may require rescheduling or adjustments to your service plan.

 

B. Skipping (Voluntary Postponements)

• Clients on a recurring plan (weekly, bi-weekly, or monthly) may skip one cleanings per fiscal quarter without penalty, provided at least 48 hours’ notice is given.

• After one skip within a quarter or with less then 48 hours notice, a 25% skip fee will be applied to the following cleaning to cover the additional time and labor typically required due to the gap in service.

• Excessive or repeated skipping may result in a change to your service frequency, rate adjustments, or potential loss of your recurring slot.

 

C. Same-Day No Access / No Show

Clients must provide reliable access to the property. If our team arrives and is unable to enter the property with in 15 minutes due to locked doors, alarms, other access issues or the client being unavailable, this will be treated as a late cancellation or skip depending on the circumstances, and a fee up to the full service cost may apply.

 

5. Annual Deep Cleaning Requirement

All recurring clients are required to schedule at least one Deep Cleaning service per calendar year. This ensures that the home remains in optimal condition for ongoing maintenance cleanings. Failure to complete a deep clean annually may result in service suspension or additional fees.

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6. Seasonal Clients / Monthly Holding Fee

Clients with seasonal residences (e.g., summer homes in Maine) who leave town during the off-season and wish to retain their cleaning slot must enroll in a monthly maintenance plan or holding fee program. This guarantees your spot remains reserved when you return. Please contact us to discuss seasonal service adjustments. Any pausing of services will not guarantee a spot on our future schedule. 

 

7. Liability & Damage Policy

Green Clean Innovations is insured; however, we are not liable for any pre-existing damages or fragile items not disclosed prior to the cleaning. Any damage claims must be reported within 24 hours of service. We do not clean valuable or irreplaceable items unless explicitly agreed upon in writing. We are not responsible for any allergic reactions or sensitivities not communicated to us in advance regarding cleaning products used.

 

8. Health and Safety Policy

For the safety of our team, we do not clean areas with hazardous materials, including but not limited to human or pet waste, mold, hoarding conditions, or biohazards. If such conditions are found, the cleaning will be halted and the full charge may apply.

 

9. Pet Policy

We ask that all pets be secured during cleanings. Green Clean Innovations is not responsible for pets escaping the premises or becoming stressed due to the cleaning process.

 

10. Right to Refuse Service

We reserve the right to refuse service for any reason, including but not limited to unsafe working conditions, disrespectful behavior, or previously unpaid invoices.

 

11. Deposit Policy​

• A 50% deposit is required at the time of booking for all initial deep cleans and one-time cleaning services. This deposit confirms your appointment and allows us to allocate the necessary staff and resources.

• Considerations for Deposit Adjustments:
Green Clean Innovations reserves the right to modify deposit requirements based on specific factors, including but not limited to:

• Service location

• Peak-season demand

• Customized service requests

• Any changes to the standard deposit policy will be clearly communicated to the client at the time of booking.

• Deposits are applied toward the total service cost and are non-refundable if the service is cancelled by the client.

 

12. Payment Authorization and Terms

• By engaging Green Clean Innovations for services, the client agrees to maintain a valid credit or debit card on file. The card on file will be used for payment of all services rendered.

• Payment will be processed automatically upon completion of each service for the agreed-upon amount stated in the invoice or service agreement. By providing your card information, you authorize Green Clean innovations to charge your card accordingly.

• If a payment is declined, the client must provide an updated payment method within 24 hours to avoid interruption of services or late fees.

 

13. Price Adjustments and Re-quotes

Green Clean Innovations reserves the right to adjust pricing or provide a new service plan if there are significant changes to the original conditions under which the quote was given. This includes, but is not limited to:

• An increase in the number of people living in the home, whether permanent or temporary;

• A change in how the home is used or occupied (e.g., additional roommates, guests, renters, or home-based businesses);

• A noticeable increase in the time or effort required to complete the cleaning due to lifestyle changes, such as changes in occupancy from part time to full time, or added square footage of serviceable space.

• We will always notify the client of any pricing changes prior to the next scheduled service and provide an updated quote for approval. Continued service will be contingent on acceptance of the revised terms.

14. Service Discontinuation Notice

To discontinue recurring cleaning services, clients are required to provide notice at least one (1) cleaning in advance. This allows us to adjust scheduling and staffing accordingly. Failure to provide the required notice may result in a cancellation fee equivalent to the cost of one cleaning.

 

15. Satisfaction Guarantee and Complaints

We strive to provide high-quality service. If you are not satisfied, please contact us within 24 hours of service.We will attempt to resolve any complaints promptly and may offer a re-clean where applicable. If a discount is deemed warranted, it will be issued at our discretion.

 

16. Late Payment Policy

• Payment Due Date: Payment is due in full upon receipt of the invoice unless otherwise agreed in writing.

• Grace Period: A 5-day grace period is provided after the invoice due date. No late fees will be applied if payment is received within this period.

• Late Fee: If payment is not received after the grace period, a one-time late fee of 5% of the overdue amount (or $10, whichever is greater) will be applied to the account.

• Interest on Overdue Balances: In addition to the late fee, unpaid balances may accrue interest at a rate of 1% per month (12% annual), beginning 30 days after the original invoice date.

• Collections: Accounts with balances more than 90 days past due may be suspended and forwarded to a collections agency.

 

17. No Solicitation

• To keep our team strong and dependable for all our clients, we ask that customers do not directly hire or offer work to any Green Clean Innovations employee or contractor during our service relationship or for twelve (12) months after services end.

• If a customer chooses to work directly with a team member outside of Green Clean Innovations, a placement fee of $2,500 (or 25% of that person’s estimated annual pay, whichever is greater) will apply.

• This helps us continue to build and retain a great team for all of our clients. We appreciate your understanding and cooperation.

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18. Email Communications & Marketing Consent

By signing up for our services, you consent to receive email communications from us, including newsletters, service updates, promotions, and marketing campaigns. These emails are designed to provide you with valuable information such as cleaning tips, exclusive offers, service updates, and insights that may help you get the most out of our services.

 

You may opt out of receiving marketing or promotional emails at any time by clicking the “unsubscribe” link included at the bottom of any email. Opting out of marketing communications will not affect essential service-related emails, such as appointment confirmations or important account notices.

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19. Direct Technological Communication Policy 

To maintain professionalism, safety, and operational consistency, direct technological communication between clients and technicians is strictly prohibited. This includes the exchange or use of personal phone numbers, email addresses, messaging apps, or social media platforms. All service-related communication must be handled exclusively through the Green Clean Innovations office at: 📞 207-613-5880 📧 info@greencleaninnovations.com

Non-compliance may result in service suspension or termination.

 

20. Stain Treatment & Results & Hazardous Conditions & Handling Policy:

Green Clean Innovations will attempt stain treatment when requested; however, stain removal is not guaranteed. Some stains may be permanent and may not be fully removable. Green Clean Innovations is not responsible for pre-existing discoloration, wear, fading, or damage revealed during cleaning, and no refunds will be issued based solely on incomplete stain removal.

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***Mold Cleaning Policy***

At Green Clean Innovations, we take health and safety seriously. Mold can pose potential health risks and may require specialized handling depending on the severity of the issue.

Service Limitations

Our team provides surface-level mold cleaning for small areas only. We do not perform full mold remediation or structural mold removal. If mold coverage appears to exceed 10 square feet, is caused by significant water damage, or is suspected to be located behind walls, ceilings, flooring, or within HVAC systems, we may recommend contacting a licensed mold remediation professional.

Assessment at Time of Service

Because mold conditions vary widely, the severity and scope of mold cleaning will be assessed during the cleaning visit. Pricing may increase depending on:

• Severity of mold growth

• Type of surface affected

• Total area requiring treatment

• Additional time, materials, and protective equipment required

Pricing Acknowledgement

Mold cleaning starts at $50 but may increase based on the factors above. Clients should be aware that charges for mold cleaning may range between $150 and $500 depending on severity and coverage.

By requesting mold cleaning services, clients acknowledge that final pricing will be determined during the cleaning visit and may be charged up to $500 for this add-on service if conditions require additional treatment.

Moisture and Recurrence

Cleaning mold removes visible growth but does not address underlying moisture issues that may cause mold to return. If moisture or ventilation problems are not resolved, mold may reappear.

Right to Decline Service

For the safety of our staff and clients, Green Clean Innovations reserves the right to decline mold cleaning services if the affected area is deemed unsafe, excessive, or outside the scope of our cleaning services.

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Office Contact Information

If you have any questions about these Terms, please contact us at:

 

Phone:

207-613-5880


​

Email:

greencleaninnovations@gmail.com,

info@greencleaninnovations.com


 

Website:

https://greencleaninnovations.com

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By booking or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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21. Amendments

We may update these Terms and Conditions at any time. Continued use of our services after changes indicates acceptance of the new terms.