PRIVACY POLICY

At Green Clean Innovations, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our website or booking our services, you agree to the practices outlined below.

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1. Information We Collect

• We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address.

• Payment Information: Credit/debit card or ACH details when processing payments.

• Other Information: Service preferences, booking history, garage or alarm codes and feedback you provide.

• Website Information: Information collected automatically via cookies or analytics tools (see “Cookies” below)

• Communications Data: Emails, texts, phone call notes, responses to surveys or promotions

• Employment Applicant Data: Work history, resumes, references

 

2. How We Collect Information
We collect information in the following ways:

• When you submit information through our website — including contact forms, booking forms, service requests, or account creation (if applicable).

• When you communicate with us directly — such as by email, phone, text, or in-person conversations.

• During service delivery — when our team records notes related to service preferences, access instructions, home conditions relevant to cleaning, or other details needed to safely and effectively perform our work.

• Through payment processing — when you provide payment details during checkout or invoicing, which are handled securely by third-party payment providers.

• Through surveys, reviews, or feedback forms — when you voluntarily share your experience or preferences.

• Through marketing interactions — such as newsletter sign-ups, promotional campaigns, or responses to marketing emails.

• Through third-party platforms — if you interact with our scheduling system, payment processor, review sites, or social media pages.

• Automatically via technology — including cookies, analytics tools, and similar technologies that collect information about your device, browser, IP address, and browsing behavior when you visit our website.

3. How We Use Your Information
We use the information we collect to:

• Schedule, manage, and provide our cleaning services in a safe, efficient, and accurate manner.

• Process payments securely and maintain necessary billing records.

• Send booking confirmations, reminders, updates, and important service-related notifications.

• Respond to questions, concerns, and customer feedback to ensure a positive experience.

• Personalize your services by keeping track of preferences such as cleaning priorities, product requests, pet information, and access instructions.

• Improve our services, operations, and website functionality through internal analytics and customer insights.

• Support safety and security, including the use of access codes solely for authorized entry and exit and for maintaining secure service practices.

• Manage customer accounts, including profiles, booking history, and communication preferences (if applicable).

• Optimize scheduling and staffing to reduce drive time, improve efficiency, and support eco-conscious routing.

• Comply with legal, tax, and regulatory requirements.

• Prevent fraud, unauthorized access, or misuse of our systems.

• Conduct internal training and quality assurance to maintain high service standards.

• Send promotional emails or marketing communications only if you have opted in.

4. Sharing Your Information
We do not sell your personal information. We only share information with trusted third parties when it is necessary to operate our business or provide our services. This may include:

• Payment processors that securely handle billing and transactions.

• Scheduling, CRM, or customer management platforms that help us manage appointments and service records.

• IT, website, and cloud service providers that support our systems, data storage, and functionality.

• Email or communication service platforms used to send confirmations, reminders, or opt-in marketing messages.

• Professional advisors, such as accountants or legal counsel, when needed for compliance or business operations.

We may also share information:

• To comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requirements.

• To protect the rights, property, or safety of Green Clean Innovations, our employees, our clients, or others.

• In the event of a business transfer, such as a merger, acquisition, or sale of assets, where customer information may be part of the transferred assets.

• We limit sharing to what is reasonably necessary and require third parties to protect your information according to industry standards.

5. Data Security
We take your privacy seriously and use a combination of technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. These measures may include:

• Secure, encrypted systems for storing and transmitting sensitive information

• Access controls that limit who can view customer data

• Password protection, authentication requirements, and restricted administrative access

• Regular monitoring of our systems for vulnerabilities or unauthorized activity

• Policies and employee training focused on handling personal information responsibly and securely

• While we follow industry best practices, no method of transmission or electronic storage is completely foolproof. However, we are committed to maintaining strong security practices and continually improving our protections as needed.

6. Data Retention
We retain your personal information only for as long as necessary to:

• Provide and manage our cleaning services

• Maintain accurate business and financial records

• Comply with legal, tax, and regulatory requirements

• Resolve disputes or enforce our agreements

• Support essential business operations

Once information is no longer needed for these purposes, we securely delete, anonymize, or archive it in accordance with applicable laws and our internal data retention policies.

7. Your Rights
You have certain rights regarding your personal information. These include the right to:

• Access the information we have collected about you

• Update or correct any inaccurate or incomplete information

• Request deletion of your personal information, subject to legal or operational requirements

• Opt out of marketing or promotional communications at any time

To exercise any of these rights, please contact us at 207-613-5880 or greencleaninnovations@gmail.com. We will respond to your request within a reasonable timeframe.

8. Cookies & Tracking
We use cookies and similar tools to improve your experience, understand how our site is used, and provide relevant content. Some cookies are essential for the site to work, while others help with analytics or marketing. You can manage or disable cookies in your browser settings at any time.

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9. Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect information from children.

 

10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

 

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is used, please contact us:
Green Clean Innovations
62 Portland Rd, 
Kennebunk ME 04043
207-613-5880 
greencleaninnovations@gmail.com